- AMSAT (54)
- Apple (9)
- ARRL DX BULLETIN (62)
- ARRL Letter (11)
- ARRL Web Extra (213)
- ATV (10)
- BPL (15)
- Classes (3)
- CQ News Service (3)
- DX (11)
- DXCC (14)
- Events (7)
- Exams (3)
- GB2RS (8)
- Hamfests (33)
- International (16)
- iPhone (4)
- iPod (3)
- K7RA Solar Update (6)
- Meetings (24)
- Miscellaneous (81)
- Public Service (21)
- RSGB (45)
- Silent Key (23)
- Some Thoughts (18)
- Travel (67)
- USA Today (103)
- WA7BNM Contest Calendar (22)
- WiFi (24)
- Wireless (8)
- April 13, 2010: FCC Looks to Lower Fees for Vanity Call Signs
- April 8, 2010: City of Manassas to End BPL Service
- April 7, 2010: ARRL Responds to FCC's NPRM Calling for New Rules on Vanity and Club Call Signs
- April 2, 2010: Next Year's Meetings
- April 1, 2010: Report of this winter's Skywarn activities
- March 25, 2010: FCC Issues Notice of Proposed Rule Making on Government Disaster Drills and Amateur Radio
- March 18, 2010: FCC Proposes to Eliminate Spread Spectrum APC Requirement, Reduce Spread Spectrum Power Limit; Cleans Up Portions of Part 97
- March 16, 2010: FCC Releases National Broadband Plan
- March 12, 2010: New Zealand Amateurs Gain Access to 600m Band:
- March 11, 2010: Administrative Law Judge Says Washington State Licensee Can Keep Ham License
- April 2010
- March 2010
- February 2010
- December 2009
- October 2009
- September 2009
- August 2009
- July 2009
- June 2009
- May 2009
- April 2009
- March 2009
- February 2009
- December 2008
- November 2008
- October 2008
- September 2008
- August 2008
- July 2008
- June 2008
- May 2008
- April 2008
- March 2008
- February 2008
- January 2008
- December 2007
- November 2007
- October 2007
- September 2007
- August 2007
- July 2007
- June 2007
- May 2007
- April 2007
- March 2007
- February 2007
Spirit CEO accidentally hits ‘reply to all,’ tells flier ‘we owe him nothing’
Spirit is generating headlines in the blogosphere after its CEO apparently accidentally hit “reply to all” while addressing a customer-service complaint the airline received from a first-time customer. The incident began with a letter from “James and Christine” of Orlando, with the pair asking for compensation because they missed a concert in Atlanta after their Spirit flight was delayed by about three hours. They also cited poor customer service in asking to reimbursed not only for their $73.60 airfare, but also for their hotel, concert tickets and airport parking -– a grand total of $376.84.
The couple’s request seemed unremarkable, but thanks to a post on the blog AlexRudloff.com, the complaint got new life this week after the couple e-mailed Spirit CEO Ben Baldanza directly, copying several other Spirit employees on the complaint. That’s when Baldanza hit “reply to all” -– presumably by accident. According to AlexRudloff.com, Baldanza asked a staffer to get back to the couple, saying in the reply that “we owe him nothing as far as I’m concerned. Let him tell the world how bad we are. He’s never flown us before anyway and will be back when we save him a penny.” Prior to the couple’s e-mail to Baldanza, the e-mail chain posted on AlexRudloff.com indicates the couple was offered up to $200 in Spirit travel vouchers, but the pair said they instead preferred to be reimbursed in cash.
Unfortunately for Spirit, Alex Rudloff’s post on the story has been gaining momentum. It’s now been picked up by several other blogs, including The Consumerist, Jaunted, Gadling, elliot.org, Upgrade: Travel Better and on a blog by FareCompare.com CEO Rick Seaney.
http://blogs.usatoday.com/sky/2007/08/spirit.html